Jewelry Warranty!

I've never tried to convince anyone that I have formal training in jewelry making, though I'm not sure there even are classes for the type of jewelry that I make (as opposed to metal working, etc.). I at least try to be open about the fact that I've taught myself to make jewelry - and I'm pretty proud of it, actually. A few how-to videos and pages, many questions of other jewelry makers, and a lot of playing around with my supplies.

This, of course, has come with many set backs. Some designs just didn't work, or I didn't have the right materials for what I was trying to do. Family and friends have come to me with my jewelry that has broken - and in every case, I've realized the design flaw, and made changes to correct it and see that it doesn't happen again.

The problem is, I can't do that if people don't come to me. Sure, I make jewelry for myself, and I wear it myself, so I learn some things on my own (like the jump ring on my My Hero Necklace wasn't big enough, or that the crystal on my Birthstone Necklace needed to be round so it didn't wear away the tag finish). But I'm sure there is some of my jewelry out there that has broken, and the customer hasn't come to me to fix it.

               


I WANT you to come to me, at least just to tell me that it's broken, how and why, so I can fix it for everyone else.

So here is my warranty:

I will fix your kreative studios jewelry.
To the best of my ability at least, and if I can't, I'll remake it.
If it's my design flaw, I will fix it for free (you pay shipping to me, I pay shipping to you, no charge for my time or materials).
If it's not my design flaw, I will still fix it. Same shipping rules apply, but depending on how many materials needed, there may or may not be a fee charged.
Because of the custom nature, I can't do returns or money back, but I do want to try my best to make you satisfied with my product.

I'm sure there will be a situation of something I can't remake... a material I don't have any more and can't get any more... and those situations will be handled by a case by case basis.

But for the most part, I should be able to fix most jewelry items (and if it's not mine, I still might be able to fix it, I've done that before!).

So please, please, PLEASE, come to me with your broken kreative studios jewelry, and let me know what has happened. You can email me at kristen.kreative.studios@gmail.com.

Also, comment on this post to win a small gift certificate to the store. Comment with thoughts about the warranty, an item that has broken (or not) and why, ideas for more jewelry... Anything, but it must show that you read the post :) Every commenter will get one, but only available until 9/19/12 :)